Policies

We are not responsible of any stolen items or melted products. If your product is melted, carefully place it in te refrigerator for about 2 hours or let cool at room temperature for a few hours and you can use it as is.

 

We do not intend or claim to cure, treat, prevent or diagnose any disease(s). If your skin is irritated or breaks out while using our products, stop the use immediately and contact your dermatologist or your primary care physician.

 

WHEN PLACING AN ORDER ON OKKO BEAUTY, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS!

Order Processing

  •  When ordering, you are agreeing to our terms and conditions.
  • Orders canceled within 48 hours are eligible for a refund.
  • We provide 48 hours for any change that you would like to make to the order.
  • After 48 hours, we do not process to any change.

 

Handling And Shipping

 At Okko Beauty, we offer worldwide shipping.

 

Orders can be tracked via the link that will be provided to you via email or via your online account. The processing time for orders is 2 - 8 business days. Once processed, delivery time within North America is 3 - 7 business days, and 6 - 10 business days in all other countries.

We are not responsible of any lost package, please follow your courrier guidelines.

If your package is returned due to incorrect address, you are responsible of paying shipping again.

For products prone to melting, we take all the necessary precautions to prevent melting.

We also are not responsible for any late shipping that may be affected by strikes, natural occurrences. We are neither responsible of extra custom fees or back end charges once your package has exited our warehouse.

Undeliverable packages will be cancelled and refunded once received and processed at our warehouse. Please note that shipping fees will not be refunded.

 

Refunds

  • All sales are final.
  • If you received the wrong item, please contact us at info@okkobeauty.com
  • If there is a problem with your order that is covered by our refund policy such as you receive the wrong item, etc., we will refund you via the payment method you used. 

  

Gift Cards

 

We offer gift cards between $50 - $400 and you can gift them to someone. There is no expiry date. Final sale and you can gift them to your beloved ones.

 WHEN PLACING AN ORDER ON OKKO BEAUTY, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS!

Thank you for your support!