FAQs

We do not intend or claim to cure, treat, prevent or diagnose any disease(s). If your skin is irritated or breaks out while using our products, stop the use immediately and contact your dermatologist or your primary care physician.

 

WHEN PLACING AN ORDER ON OKKO BEAUTY, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS!

How often do you restock sold out items?

  • We usually restock once a month depending on availability. Please note that some limited edition collections will not be restocked.

 

How can I find out about restocks?
  • Follow us through our social media and subscribe to our newsletters for further updates.

 

I place an order, when will my package arrive?
  • Usually, the processing time for an order is 2-4 business days and add the shipping method you choose to it for better accuracy. Please take a look at our shipping policy.

 

Is Okko Beauty cruelty-free?
  • We are 100% cruelty-free and we are in the process of becoming 100% gluten-free and paraben-free.

 

Do you propose wholesale?
  • We do not propose wholesale.

 

Will I get an order confirmation?
  • Once your order has been placed, please allow up to 5 minutes to receive an order confirmation. If you have not received it in your Inbox, please check your spam. If there is any issue, contact us info@okkobeauty.com

 

Do you ship internationally?
  • We ship internationally. Please take a look at our Shipping Policy for further details.

 

How do I know my order has been shipped and how can I track my demand?
  • Once your order has been shipped, you will receive a new email with the tracking number. Please note during high demand such as holidays, shipping may be longer.

 

How can I reach your customer service team and when should I expect a response?
  • Contact us through info@okkobeauty.com or via our Contact Page and allow 1-2 business days for a response.

 

I have not received my order confirmation, did my order go through?
  • Please send us an email at info@okkobeauty.com with your full name. We will get back to you as soon as possible.

 

Can I make changes to my order once it’s been placed?
  • Once your order has been placed, please contact us at info@okkobeauty.com to make a change within 48 hours. Please understand that we have the right to refuse to proceed to some changes.

  

My item was stolen, how can I get a refund?
  • We are not responsible of stolen items. Please follow your courier guidelines.

 

My item arrived damaged, what should I do?
  • Upon delivery, you have 48 hours to inspect your packages and contact us at package@okkobeauty.com with your full name and order number. We have the right to refuse your request if the 48 hours delay is passed.

 

I gave an incorrect address, could I get a refund?
  • Unfortunately, we do not refund for an incorrect address. You have 48 hours after ordering to contact us at changes@okkobeauty.com to process to changes.